Privacy Policy

Last updated: May 18, 2026

1. Who We Are

Falcon Transportation Solutions Ltd. is the legal business operating the passenger transportation service branded as Falcon Bus. Our current service areas may include Calgary, Okotoks, Cochrane, and nearby communities. This policy applies to personal information collected through our website, booking system, vehicles, drivers, staff, customer support channels, and service operations.

2. Personal Information We Collect

We collect personal information that is reasonably necessary to provide transportation services, operate our website and booking system, communicate with passengers, protect safety and security, process payments, prevent fraud, respond to customer requests, improve our services, and meet legal, accounting, insurance, tax, regulatory, and operational obligations.

Booking and passenger information

• Passenger name
• Email address
• Phone number
• Pickup location and drop-off location
• Travel date, route, departure time, return time, and selected trip details
• Seat selection, passenger count, and ticket quantity
• Ticket number, order number, QR code, check-in status, and boarding status
• Special notes, support requests, or information you choose to provide

Account, customer app, and “My Trips” information

If customer account, My Trips, customer app, ticket access, or similar features are offered, we may use passenger information to display upcoming trips, past trips, ticket details, QR codes, booking status, service updates, passenger support information, and related customer-service features.

Payment and transaction information

• Order details and purchase history
• Payment status, payment confirmation, and transaction records
• Billing details required for checkout
• Refund, chargeback, cancellation, dispute, fraud-prevention, or support records where applicable

Falcon may use WooCommerce, WooPayments, Clover, and related payment or checkout service providers. Falcon does not intentionally store full payment card numbers on its own website systems. Payment information is processed by third-party payment providers according to their own security and privacy practices.

Website and technical information

• IP address
• Browser type, device type, operating system, and general technical information
• Pages visited and website interaction data
• Cookies, session information, cart/checkout information, and similar technologies
• Security logs, error logs, anti-spam data, cache logs, and diagnostic information

Feedback, reviews, and communication information

• Messages, emails, calls, WhatsApp messages, social media messages, or support requests you send to us
• Passenger feedback forms and customer service records
• Review text, rating, route/topic, and public display permission choices
• Communication preferences, consent records, and unsubscribe requests where applicable

Vehicle camera, audio, safety, and operational information

Falcon vehicles may use video and audio recording, including interior, front-facing, and rear-facing camera systems. Camera and audio systems may record passengers, drivers, staff, vehicles, luggage, road conditions, incidents, and surrounding areas. Falcon vehicles may display signage notifying passengers that recording may be in use.

3. How We Collect Personal Information

We may collect personal information when you:

• Visit or use our website
• Search schedules, select routes, or use booking forms
• Book a ride, purchase a ticket, or use WooCommerce checkout
• Receive, download, present, or use a PDF ticket, ticket link, or QR code
• Check in, board, or travel on a Falcon vehicle
• Create or use an account, customer app, My Trips feature, or ticket access feature if available
• Contact us by email, phone, website form, WhatsApp, social media, or other communication method
• Submit feedback, a complaint, a support request, or a public review permission form
• Travel in or near a Falcon vehicle where video/audio recording is in use

4. Why We Use Personal Information

We use personal information for the following purposes:

• To process bookings, tickets, payments, and passenger reservations
• To issue booking confirmations, receipts, PDF tickets, QR codes, and service messages
• To manage passenger lists, seat selection, trip capacity, route planning, and boarding
• To verify tickets, prevent duplicate use, and manage check-in status
• To provide transportation services and customer support
• To communicate trip updates, delays, cancellations, schedule changes, pickup/drop-off information, emergencies, and operational notices
• To prevent fraud, fake bookings, stolen payment use, duplicate reservations, chargebacks, abuse, or unauthorized access
• To operate, secure, maintain, and improve our website, booking system, driver tools, and customer systems
• To respond to feedback, questions, complaints, support requests, lost item inquiries, and service issues
• To maintain vehicle safety, passenger safety, driver safety, incident review, insurance records, and operational records
• To comply with accounting, tax, legal, insurance, transportation, regulatory, and record-keeping requirements
• To enforce our Terms and Conditions, passenger rules, safety policies, and booking policies
• To send promotional or marketing messages in the future only where permitted by law and with required consent and unsubscribe options

5. Consent

By using our website, submitting information, booking a ride, purchasing a ticket, contacting us, using customer features, or travelling with Falcon, you consent to the collection, use, and disclosure of your personal information for the purposes described in this Privacy Policy.

Consent may be express, such as when you submit a form, check a box, provide public review permission, or agree to receive certain communications. Consent may also be implied from your actions, such as booking a ride, presenting a QR ticket, contacting us for service, or travelling in a vehicle where recording signage is posted.

You may withdraw consent where permitted by law. However, withdrawing consent may limit our ability to provide transportation services, process bookings, verify tickets, communicate trip information, maintain required records, or meet legal and safety obligations.

6. Booking Communications and Digital Communication Consent

When you provide your email address or phone number, you agree that Falcon may contact you about your booking, ticket, payment, route, schedule, trip updates, delays, cancellations, pickup/drop-off details, customer support, lost items, safety issues, or other important service and operational matters.

These service-related communications are necessary for transportation and ticketing services. If Falcon sends promotional or marketing messages in the future, we will do so where permitted by law and will provide identification and a way to unsubscribe where required.

7. Cookies and Website Technologies

Our website may use cookies, session storage, analytics, security tools, caching tools, anti-spam tools, checkout/session technologies, and similar technologies to support website functionality, online booking, cart operation, checkout, account access, security, fraud prevention, spam prevention, and website performance.

Cookies may help remember selections, maintain cart and checkout sessions, protect forms, improve loading speed, understand website performance, and support customer experience. You can control cookies through your browser settings, but disabling cookies may affect booking, cart, checkout, account, or ticket functionality.

8. Online Booking, WooCommerce, WooPayments, Clover, and Service Providers

Falcon may use WordPress, WooCommerce, WooPayments, Clover, payment gateways, email delivery services, hosting providers, security providers, caching providers, analytics tools, map services, communication tools, and related service providers to operate our website, booking system, checkout, tickets, customer communications, and technical systems.

These providers may process personal information only as reasonably necessary to provide services to us, such as hosting the website, processing payments, sending booking emails, generating tickets, supporting checkout, securing the website, processing forms, or maintaining technical functionality.

9. QR Tickets, PDF Tickets, Check-In, Passenger Lists, and Driver Tools

Falcon may use QR codes, PDF tickets, digital tickets, passenger lists, driver tools, check-in tools, and administrative systems to verify bookings and manage boarding. Authorized drivers and staff may access limited passenger and trip information needed for boarding, check-in, safety, customer support, and service operation.

This information may include passenger name, route, pickup stop, drop-off stop, travel date, departure time, seat number, ticket status, order status, QR code status, and check-in status.

Passengers are responsible for keeping ticket links, PDF tickets, QR codes, and booking confirmations secure. Sharing your ticket or QR code with another person may allow that person to access or attempt to use your ticket.

10. Passenger Feedback and Public Reviews

If you submit feedback, we may use it internally to improve our service, respond to passenger concerns, review driver or operational issues, and improve routes, booking, customer support, and passenger experience.

If you choose to allow public display of your feedback by checking the permission box or otherwise giving permission, Falcon may publish limited review information, such as your first name, rating, route/topic, review text, and general service experience on our website or marketing materials.

We will not intentionally publish your email address, phone number, order number, ticket number, QR code, or private contact information as part of a public review. We may edit reviews for formatting, length, clarity, profanity, privacy, safety, or legal reasons, but we will not knowingly change the meaning of your feedback.

11. Vehicle Video and Audio Recording

By entering or travelling in a Falcon vehicle, passengers acknowledge that recording may occur for safety, security, incident review, driver and passenger protection, insurance, legal, and operational purposes.

Video and audio recordings may be reviewed only by authorized persons with a legitimate operational, safety, insurance, legal, investigation, or security-related need. Recordings are not used for public marketing or promotional purposes without consent.

Recordings are retained only as long as reasonably necessary for safety, security, operational, insurance, investigation, legal, or record-keeping purposes, unless a longer retention period is required or permitted by law.

12. Children and Minor Passengers

Falcon may collect limited information about child or minor passengers when required for booking, passenger lists, safety, ticketing, travel verification, parental consent, or service operation.

Where a child or minor is travelling with or under the responsibility of a parent, guardian, or authorized adult, that adult is responsible for providing accurate information and any required consent. Falcon may apply its passenger rules regarding children, minors travelling alone, and safety requirements.

13. Fraud Prevention, Chargebacks, and Security

We may collect, use, retain, and disclose personal information where reasonably necessary to detect, investigate, prevent, or respond to fraudulent bookings, stolen or unauthorized payment use, disputed payments, chargebacks, fake reservations, duplicate or illogical reservations, abuse of the booking system, security incidents, or violations of our Terms and Conditions.

Falcon may refuse or cancel bookings, deny future service, preserve records, or take appropriate legal or operational action where fraud, abuse, safety concerns, or payment issues are identified.

14. When We Share Personal Information

We do not sell passenger personal information. We may share personal information only where reasonably necessary for the purposes described in this Privacy Policy, including with:

• Authorized Falcon staff, drivers, contractors, dispatchers, or operational personnel
• Website hosting, backup, security, caching, and technical providers
• WooCommerce, WooPayments, Clover, payment gateways, and checkout-related providers
• Email, SMS, communication, customer support, form, or notification providers
• Analytics, anti-spam, fraud-prevention, and website security providers
• Insurance providers, legal advisors, accountants, bookkeepers, tax advisors, or professional advisors
• Government, law enforcement, transportation, regulatory, or safety authorities where required or permitted by law
• Service providers helping us investigate incidents, safety issues, payment issues, chargebacks, or unauthorized activity

15. Storage and Processing Outside Alberta or Canada

Some of our service providers may store or process personal information outside Alberta or outside Canada. When information is processed outside Canada, it may be subject to the laws of that jurisdiction.

We take reasonable steps to use reputable providers and protect personal information through reasonable contractual, technical, and organizational safeguards where appropriate.

16. Data Retention

We retain personal information for as long as reasonably necessary for booking, transportation operations, customer support, accounting, tax, legal, insurance, safety, fraud prevention, dispute resolution, security, and business record purposes.

Retention periods may vary depending on the type of information and the reason it is kept. For example:

• Booking, ticket, route, seat, and passenger records may be retained for customer service, dispute, operational, legal, accounting, and tax purposes.
• Payment and transaction records may be retained for tax, accounting, chargeback, fraud-prevention, and legal purposes.
• Customer communications may be retained to respond to inquiries, resolve complaints, and maintain service records.
• Feedback and public review permissions may be retained while the review is displayed or as needed for business records.
• Video and audio recordings are normally retained only as long as reasonably necessary unless needed for an incident, claim, safety review, investigation, insurance matter, legal matter, or regulatory purpose.
• Technical logs may be retained for website security, debugging, fraud prevention, and system operation.

17. Security Safeguards

Falcon uses reasonable physical, administrative, and technical safeguards to protect personal information against unauthorized access, loss, misuse, disclosure, copying, modification, or destruction.

Safeguards may include limited staff access, passwords, role-based permissions, secure hosting, website security tools, backups, payment processor security measures, logging, internal procedures, and encryption where appropriate.

No website, email system, payment system, booking system, camera system, or digital communication method is completely secure. We cannot guarantee absolute security, but we take reasonable steps to protect the information under our control.

18. Accuracy of Information

Passengers are responsible for providing accurate booking and contact information. Incorrect names, emails, phone numbers, dates, routes, pickup/drop-off selections, seat selections, or passenger details may affect your ability to receive confirmations, use tickets, board vehicles, or receive service updates.

19. Access, Correction, Deletion, and Privacy Requests

You may request access to personal information we hold about you, or request correction of inaccurate information, subject to legal, safety, security, operational, insurance, fraud-prevention, and identity-verification requirements.

You may also request deletion of certain information where permitted by law. However, some information may need to be retained for legal, accounting, tax, safety, insurance, fraud-prevention, dispute, or operational purposes.

To protect passenger privacy, we may require reasonable proof of identity before responding to an access, correction, or deletion request.

20. Legal, Safety, and Emergency Exceptions

Falcon may collect, use, retain, or disclose personal information without additional consent where permitted or required by law, including for safety, fraud prevention, emergency response, legal claims, insurance matters, debt collection, law enforcement requests, regulatory compliance, transportation safety, or protection of passengers, staff, vehicles, property, and the public.

21. Third-Party Links and Platforms

Our website may link to third-party websites or platforms, including payment processors, map services, social media pages, WhatsApp, Facebook, Instagram, email services, and other external services.

We are not responsible for the privacy practices, content, or security of third-party websites or platforms. You should review their privacy policies before providing information to them.

22. Privacy Breach Response

If we become aware of a privacy or security incident involving personal information under our control, we will take reasonable steps to investigate, contain, and respond to the incident. Where required by law, we may notify affected individuals, privacy regulators, law enforcement, service providers, or other relevant parties.

23. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, technology, customer features, booking systems, payment providers, legal requirements, or business operations.

The updated version will be posted on this page with a revised “Last updated” date. Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.